Terms & Conditions
Accepted payment
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All major credit cards
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PayPal
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Valid Number 10 Clarence Gift Cards

Delivery
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Please note that delivery timescales are estimates. Find out more about delivery on the delivery page.
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Although I will make every effort to deliver within the delivery time specified on the website, I cannot guarantee this due to unforeseen circumstances such as a global pandemic (!), courier or supplier issues.
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I regard your delivery as complete when the items have been delivered to the address provided by you.
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If you have any questions regarding delivery contact me on info@tenclarence.com
Local Pickup
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Local pickup in and around the Haywards Heath/Lindfield/Lewes area can be arranged, select "Local Pickup" at checkout to avoid postage costs, and I can arrange something.
Returns & Refunds
General Returns Terms & Conditions:
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Please note: we do not offer a free returns service, you are responsible for the cost of postage, unless otherwise agreed in writing (in the case of damaged goods, see returns page for more information). I will not refund you for your postage costs.
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Please check your item carefully upon receipt of delivery because damage items notified after 48 hours will not be refunded.
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If you want to return an item, please email me at info@tenclarence.com within 7 days of receipt to arrange everything.
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All returned items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
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You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
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When posting your item back, you must obtain proof of postage for your return. I am not responsible for items lost or damaged in transit.
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Refunds are processed on receipt of the item which must happen within 30 days of the original sale date.
Returning Faulty or Damaged Items:
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Please email me at info@tenclarence.com within 24 hours of receipt of delivery with a photo of the damaged item and order number. Please do not return damaged items without prior arrangement.
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This policy applies only to items purchased online via our website.
Other Important Return Information:
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I cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
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All refunds will be processed in £GBP, within 48 hours of receipt of your return. Refunds may take up to 5 days to clear in your account. Number 10 Clarence cannot be held responsible for any fluctuations in foreign exchange rates and consequent loss of currency as a result. Please consider this before placing any overseas orders.
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Please note that my products are only intended for use in a domestic setting. None of my products are certified for use in a commercial environment.
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If used in a commercial environment this will void my returns policy.
Gift Cards:
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Please note Gift Cards and goods bought with them are non-refundable.
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If you are not happy with your purchase, paid for with one of our e-gift cards, I can arrange an exchange, but no credit can be given.
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Please email me on info@tenclarence.com