Terms & Conditions

Accepted payment

Delivery

Please note that delivery timescales are estimates. Find out more about delivery on the delivery page.
Although I will make every effort to deliver within the delivery time specified on the website, I cannot guarantee this due to unforeseen circumstances such as a global pandemic (!), courier or supplier issues.
I regard your delivery as complete when the items have been delivered to the address provided by you.
If you have any questions regarding delivery contact me on info@tenclarence.com

Local Pickup

Local pickup in and around the Haywards Heath/Lindfield/Lewes area can be arranged, select "Local Pickup" at checkout to avoid postage costs, and I can arrange something.

Returns & Refunds

General Returns Terms & Conditions:

Please note: we do not offer a free returns service, you are responsible for the cost of postage, unless otherwise agreed in writing (in the case of damaged goods, see returns page for more information). I will not refund you for your postage costs.
Please check your item carefully upon receipt of delivery because damage items notified after 48 hours will not be refunded.
If you want to return an item, please email me at info@tenclarence.com within 7 days of receipt to arrange everything.
All returned items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
When posting your item back, you must obtain proof of postage for your return. I am not responsible for items lost or damaged in transit.
Refunds are processed on receipt of the item which must happen within 30 days of the original sale date.

Returning Faulty or Damaged Items:

Please email me at info@tenclarence.com within 24 hours of receipt of delivery with a photo of the damaged item and order number. Please do not return damaged items without prior arrangement.
This policy applies only to items purchased online via our website.

Other Important Return Information:

I cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
All refunds will be processed in £GBP, within 48 hours of receipt of your return. Refunds may take up to 5 days to clear in your account. Number 10 Clarence cannot be held responsible for any fluctuations in foreign exchange rates and consequent loss of currency as a result. Please consider this before placing any overseas orders.
Please note that my products are only intended for use in a domestic setting. None of my products are certified for use in a commercial environment.
If used in a commercial environment this will void my returns policy.

Gift Cards:

Please note Gift Cards and goods bought with them are non-refundable.
If you are not happy with your purchase, paid for with one of our e-gift cards, I can arrange an exchange, but no credit can be given.
Please email me on info@tenclarence.com